Terms of service

Terms and Conditions

Last updated: 17 July 2026

Welcome to The Soul Food09. By accessing our website or placing an order, you agree to these Terms and Conditions, along with our Privacy Policy, Shipping Policy and Return and Refund Policy.

1. Product Information

We make reasonable efforts to display accurate product descriptions, images, ingredients, prices and packaging. However, minor variations may occur due to screen settings, natural ingredients, packaging updates or product batches.

2. Food and Allergy Information

Customers must review product ingredients, allergen details, storage instructions and usage information before consumption.

Customers with allergies, medical conditions or dietary restrictions should consult a qualified healthcare professional before using our products.

3. Orders

Orders are subject to product availability, successful payment and order verification.

We may cancel or reject an order due to product unavailability, incorrect pricing, payment failure, suspected fraud, incorrect delivery details or an unserviceable location.

4. Prices and Payments

Product prices, taxes, shipping charges and applicable fees will be displayed during checkout.

Online payments may be processed through the Cashfree Payment Gateway using supported payment methods.

Customers must provide accurate payment information and must be authorised to use the selected payment method.

5. Shipping and Delivery

Orders are shipped according to our Shipping Policy. Delivery timelines are estimates and may vary depending on location, courier service, customs, weather or other circumstances beyond our control.

Customers are responsible for providing complete and accurate delivery information.

6. Returns, Refunds and Cancellations

Due to the edible and hygienic nature of our products, food products are generally non-returnable after delivery.

Eligible damaged, expired, missing or incorrectly delivered products may qualify for a replacement or refund according to our Return and Refund Policy.

Cancellation may be requested before an order is packed or dispatched.

7. International Orders

International customers are responsible for customs duties, import taxes and other charges imposed by their destination country, unless stated otherwise during checkout.

8. Website Use

You must not use our website for:

  • Fraudulent or unlawful activities
  • Providing false information
  • Misusing discounts, payments or refunds
  • Copying our content without permission
  • Uploading viruses or harmful code
  • Attempting unauthorised access to the website

9. Intellectual Property

All logos, product images, text, videos, graphics and website content belong to or are licensed to The Soul Food09. They may not be copied, modified or commercially used without written permission.

10. Limitation of Liability

To the extent permitted by law, The Soul Food09 will not be responsible for indirect losses, courier delays, third-party service failures or product use that does not follow the provided instructions.

Nothing in these Terms limits rights available under applicable consumer protection laws.

11. Privacy

Personal information is collected and processed according to our Privacy Policy. Relevant information may be shared with Shopify, Cashfree, courier partners and other service providers where required to process and deliver orders.

12. Changes to These Terms

We may update these Terms and Conditions at any time. Updated terms will become effective once published on our website.

13. Governing Law

These Terms and Conditions are governed by the laws of India. Applicable disputes will be subject to the jurisdiction of the competent courts where The Soul Food09’s registered business office is located.

14. Contact Us

The Soul Food09
Email: info.thesoulfood@gmail.com
WhatsApp: +91 98730 08553

By using our website or placing an order, you confirm that you have read and agreed to these Terms and Conditions.