Shipping policy

Shipping Policy

Last updated: 17 July 2026

Thank you for shopping with The Soul Food09. We carefully pack every order to ensure that products reach customers safely, whether they are being delivered within India or internationally.

1. Order Processing

Once an order is successfully placed and payment is confirmed, it is generally processed and shipped within 3–7 working days.

Orders placed on Sundays, public holidays or during promotional periods may require additional processing time.

Customers will receive order confirmation through the contact details provided during checkout.

2. Domestic and International Shipping

The Soul Food09 delivers products both nationally within India and internationally, subject to courier service availability and delivery-location serviceability.

International shipping availability, charges and delivery timelines may vary depending on the destination country, product type, parcel weight and applicable customs regulations.

3. Courier Partners

We dispatch orders through reliable and reputed courier or logistics companies. Depending on serviceability and availability, your order may be shipped through courier partners such as:

  • FedEx
  • Delhivery
  • Blue Dart
  • India Post
  • Other trusted domestic or international logistics partners

The courier partner for a particular order will be selected based on the delivery location, parcel size, service availability and expected delivery performance.

4. Shipping Charges

Shipping charges are applicable depending on:

  • Delivery location
  • Order value
  • Product weight and parcel dimensions
  • Domestic or international delivery
  • Courier service selected
  • Any ongoing free-shipping or promotional offer

Applicable shipping charges will be displayed during checkout before the customer completes the order.

5. Estimated Delivery Time

Orders are generally dispatched within 3–7 working days after successful order confirmation.

The final delivery time will depend on the customer’s location and the courier partner’s delivery schedule.

Delivery to remote, rural, international or limited-service areas may take additional time.

Delivery timelines displayed on the website or shared after dispatch are estimates and are not guaranteed.

6. Order Tracking

Once an order has been dispatched, tracking details may be shared with the customer through email, WhatsApp or SMS.

Customers are advised to monitor their shipment using the tracking details provided.

Tracking information may take up to 24–48 hours to become active after the order has been handed over to the courier partner.

7. Delivery Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier or transportation disruptions
  • Government restrictions
  • Customs clearance delays
  • Remote or non-serviceable delivery locations
  • Incorrect or incomplete delivery information
  • Unexpected operational difficulties

The Soul Food09 will make reasonable efforts to assist customers in tracking delayed shipments. However, courier and customs delays may be outside our direct control.

8. International Customs and Import Charges

For international orders, customs duties, import taxes, handling fees or other charges may be imposed by the destination country.

Unless specifically stated otherwise during checkout, these charges are not included in the product price or shipping fee and must be paid by the customer.

The Soul Food09 is not responsible for delays caused by customs authorities or for additional duties, taxes or import charges applied in the destination country.

9. Correct Delivery Information

Customers must provide complete and accurate delivery information while placing an order, including:

  • Full name
  • Complete delivery address
  • Correct postal or PIN code
  • Active mobile number
  • Landmark, where required
  • Valid email address

The Soul Food09 will not be responsible for delivery delays, failed delivery or returned parcels caused by incorrect or incomplete information provided by the customer.

10. Failed Delivery and Returned Orders

If a delivery attempt fails because the customer is unavailable, refuses the parcel, provides an incorrect address or does not respond to the courier partner, the parcel may be returned to us.

In such cases, additional courier charges may apply if the customer requests re-dispatch.

Original shipping charges may be non-refundable where the delivery failure was caused by incorrect customer information, refusal to accept the order or customer unavailability.

11. Damaged or Tampered Parcel

Customers should inspect the outer packaging before accepting the parcel.

If the parcel appears visibly damaged, opened, leaking or tampered with, customers should record photographs or videos before opening it and contact our support team within 24 hours of delivery.

Customers are strongly advised to record a continuous unboxing video, as it may be required to verify claims involving damaged, missing or incorrect products.

12. Change of Address

A request to change the delivery address must be submitted before the order has been packed or dispatched.

Once the order has been handed over to the courier partner, an address change may not be possible.

To request an address change, contact us immediately through the details provided below.

13. Order Cancellation Before Dispatch

Customers may request cancellation before the order has been packed or dispatched.

Once an order has been dispatched, cancellation may not be possible. Any approved refund will be processed according to our Return and Refund Policy.

14. Contact Information

For shipping, delivery or tracking-related assistance, please contact:

The Soul Food09
Email: info.thesoulfood@gmail.com
WhatsApp: +91 98730 08553

Please include your order number and registered contact details when contacting us for faster assistance.

15. Policy Updates

The Soul Food09 reserves the right to modify this Shipping Policy at any time without prior notice.

Any revised policy will become effective when published on our website. Customers are encouraged to review this policy before placing an order.

By placing an order on The Soul Food09 website, the customer confirms that they have read, understood and agreed to this Shipping Policy.