Privacy policy

Privacy Policy

Last updated: 17 July 2026

This Privacy Policy describes how The Soul Food09 (“we,” “us,” or “our”) collects, uses, stores and shares personal information when you visit our website, create an account, place an order, contact us or otherwise use our services.

By accessing our website or providing your personal information, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide while using our website or purchasing our products.

This information may include:

  • Full name
  • Email address
  • Mobile or WhatsApp number
  • Billing address
  • Shipping or delivery address
  • PIN code, state and country
  • Order and purchase information
  • Product preferences
  • Customer-support communications
  • Return, replacement and refund information
  • Payment transaction status and reference details

2. Information Collected Automatically

When you visit or use our website, certain information may be collected automatically through cookies, pixels, analytics tools and similar technologies.

This information may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Time spent on the website
  • Products viewed or added to the cart
  • Referring website or source
  • General location information
  • Website interaction and performance data

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Confirm payments and transactions
  • Arrange packing, shipping and delivery
  • Provide order updates and tracking information
  • Respond to questions, complaints and support requests
  • Process cancellations, returns, replacements and refunds
  • Prevent fraudulent or unauthorised transactions
  • Maintain and improve our website and services
  • Understand customer preferences and shopping behaviour
  • Send promotional communications where permitted
  • Comply with legal, taxation, accounting and regulatory requirements
  • Protect our legal rights, customers and business operations

4. Shopify

Our online store is hosted and operated using Shopify. Shopify may process certain personal information on our behalf to provide website hosting, checkout, order-management, security and e-commerce services.

Shopify’s handling of personal information is also governed by its own privacy policies and terms.

5. Payments Through Cashfree

We use Cashfree Payment Gateway to process eligible online payments.

When you make a payment, relevant payment information may be collected and processed by Cashfree, your bank, card network, UPI provider, wallet provider or another authorised financial institution.

Depending on your selected payment method, payment information may include:

  • Name associated with the payment method
  • UPI information
  • Bank or card-related transaction information
  • Payment amount
  • Transaction ID or reference number
  • Payment status
  • Refund status

We generally receive transaction confirmation, payment status and limited transaction details required to process your order. Cashfree and participating financial institutions process payment information according to their own privacy policies and security practices.

We do not ask customers to share their card PIN, UPI PIN, internet-banking password or one-time password through email, WhatsApp, phone calls or customer support.

6. How We Share Information

We may share relevant personal information with trusted service providers when reasonably necessary to operate our business and fulfil customer orders.

These service providers may include:

  • Shopify and associated e-commerce service providers
  • Cashfree and other payment-processing partners
  • Banks, card networks, UPI providers and wallet providers
  • Courier, logistics and delivery partners
  • Warehousing and order-fulfilment partners
  • Website hosting and technology providers
  • Analytics and website-performance providers
  • Advertising and marketing service providers
  • Professional advisers, accountants and legal consultants
  • Government, regulatory or law-enforcement authorities when required

We share only the information reasonably required for the relevant service, transaction or legal obligation.

7. Courier and Delivery Partners

To deliver an order, we may share your name, delivery address, mobile number, order details and other necessary shipping information with courier and logistics partners.

Courier partners may contact you through phone, SMS, WhatsApp or email to provide delivery updates or obtain delivery instructions.

8. Marketing Communications

Where permitted, we may use your contact information to send updates about products, offers, discounts, launches and other promotional information.

Promotional communications may be sent through email, SMS, WhatsApp or other communication channels.

You may request to stop receiving promotional communications by using the unsubscribe option provided in the message or by contacting us using the details provided below.

You may still receive essential transactional communications regarding your orders, payments, deliveries, returns or refunds.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember customer preferences, maintain shopping carts, analyse website traffic, prevent fraud and improve the shopping experience.

Cookies may be used for:

  • Essential website functionality
  • Shopping-cart and checkout functions
  • Account login and authentication
  • Website analytics
  • Performance measurement
  • Personalisation
  • Advertising and remarketing
  • Fraud prevention and security

You may control or disable certain cookies through your browser settings. Disabling essential cookies may affect the operation of the website, shopping cart or checkout.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

Certain order, payment, taxation, accounting, dispute and customer-support records may be retained for longer periods when required for legal, regulatory or legitimate business purposes.

When personal information is no longer required, we may securely delete, anonymise or restrict access to it, subject to applicable requirements.

11. Data Security

We take reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Customers should protect their account credentials and avoid sharing payment passwords, PINs or one-time passwords with anyone.

12. Your Privacy Rights

Depending on the laws applicable to you, you may have the right to:

  • Request information about the personal data we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of eligible personal information
  • Withdraw previously provided consent
  • Object to certain uses of personal information
  • Opt out of promotional communications
  • Request assistance regarding a privacy concern

These rights may be subject to legal, taxation, accounting, fraud-prevention and contractual record-keeping requirements.

To submit a privacy request, contact us using the information provided in the Contact Us section.

13. International Customers

We may serve customers outside India. Personal information may therefore be processed or stored in countries other than the customer’s country of residence.

By using our website or placing an international order, you acknowledge that information may be transferred to service providers located in other jurisdictions, subject to applicable requirements and reasonable safeguards.

14. Third-Party Links

Our website may contain links to third-party websites, social-media platforms, payment services or other external services.

We are not responsible for the content, security or privacy practices of third-party websites. Customers should review the privacy policies of those third parties before providing personal information.

15. Children’s Privacy

Our website and products are intended for general customers and are not specifically directed toward children.

We do not knowingly collect personal information directly from children without the involvement or consent of a parent or legal guardian.

A parent or guardian who believes that a child has provided personal information to us may contact us to request appropriate action.

16. Fraud Prevention

We may use personal, device, transaction and order information to identify, investigate and prevent fraud, payment abuse, unauthorised transactions and other harmful activities.

An order may be delayed, cancelled or subject to additional verification if suspicious or inconsistent activity is detected.

17. Business Transfers

If The Soul Food09 is involved in a merger, acquisition, restructuring, sale of assets or similar business transaction, relevant personal information may be transferred as part of that transaction, subject to applicable legal requirements.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology or legal obligations.

The revised policy will become effective when it is published on our website. The latest revision date will be displayed at the beginning of this policy.

Customers are encouraged to review this Privacy Policy periodically.

19. Contact Us

For privacy-related questions, corrections, deletion requests or complaints, please contact:

The Soul Food09
Email: info.thesoulfood@gmail.com
WhatsApp: +91 98730 08553

Please clearly mention “Privacy Request” in the email subject or WhatsApp message and include sufficient information for us to verify and respond to your request.

By continuing to use our website or services, you acknowledge that you have read and understood this Privacy Policy.